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Welcome to ZÉRA Mom (www.zeramom.com). By accessing or using our website, purchasing from ZÉRA Shop, or subscribing to ZÉRA Mom Club, you agree to the following Terms & Conditions. Please read them carefully.
- Billing & Auto-Renewal: By subscribing to ZÉRA Mom Club, you authorize us to charge your payment method on a recurring basis (monthly/ annually, depending on your plan).
- Renewal: Subscriptions renew automatically unless canceled before the renewal date.
- Account Responsibility: You are responsible for maintaining accurate billing information and safeguarding your account.
- Orders: All orders placed through ZÉRA Shop are subject to acceptance and availability.
- Delivery: We aim to deliver products within 3 to 5 business days; however, delays may occasionally occur.
- Title & Risk: Title and risk of loss pass to you upon delivery.
All sales, including subscription fees, membership plans, and e-commerce purchases, are final and non-refundable.
- We do not issue refunds for change of mind, accidental purchases, unused services, or dissatisfaction not caused by defect.
- Exceptions: If an item is defective, damaged upon arrival, or you received the wrong product, you must contact us within 3 working days of receipt with supporting evidence (e.g. photos). At our discretion, we may offer a replacement or store credit.
- By purchasing or subscribing, you acknowledge and agree to this No Refund Policy.
We respect and protect your privacy. By using our website and services, you consent to the collection and use of your personal information in accordance with this section:
- Information Collected: We may collect personal details such as your name, contact information, billing/shipping address, and payment details when you make a purchase or subscription.
- Usage: Your data will only be used to process orders, manage subscriptions, improve our services, and communicate with you regarding your purchases or membership.
- Third Parties: We do not sell or rent your personal information to third parties. However, we may share data with trusted service providers (e.g. payment processors, delivery partners) strictly for order fulfillment.
- Security: We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure.
All content on www.zeramom.com, including text, logos, graphics, and product designs, is owned by ZÉRA Mom and may not be reproduced or used without permission.
We reserve the right to modify, suspend, or discontinue any aspect of ZÉRA Mom Club, ZÉRA Shop, or our website at any time, with or without notice.
To the fullest extent permitted by law, ZÉRA Mom shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website, subscription, or products.
These Terms are governed by the laws of Malaysia. Any disputes will be handled exclusively in the courts of Kuala Lumpur, Malaysia.
If you have any questions about these Terms, Privacy, or our services, please contact us at:
📧 hello@zerapostpartum.com
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